Shipping & Delivery
Fulfillment
ITEMS WE HAVE IN-STOCK
We ship orders for products we have in stock within 3 to 7 business days from when you've placed your order.
ORDERS FULFILLED BY BRANDS
Some items are shipped directly from the product's brand or designer. Please be sure to check each individual product page under the shipping & delivery tab beneath the product's description. Please note that we cannot cover any duties for brands shipping internationally.
MADE-TO-ORDER
Every designer has their own manufacturing timeline. Please make sure to check each individual product page under the 'shipping and delivery' tab beneath the product's description.
PRE-ORDER & ON-DEMAND
For pre-orders or orders we stock on demand, you will receive a tracking email as soon as we've received the stock and shipped your items. Please be sure to check each individual product page under the 'shipping and delivery' tab beneath the product's description for estimated shipping time.
ORDERS CONTAINING MULTIPLE TYPES OF FULFILLMENT
For orders that contain both in-stock and made-to-order items or orders from multiple brands with their own fulfillment, you may receive multiple shipment notification emails to track the status of each package.
Delivery times may vary depending on the product’s shipping origin.
Shipping Cost
Estimated shipping costs are available at check-out.
We offer free shipping on orders over $500 within the contiguous United States. Please note we are not able to offer free shipping for international orders or orders for states outside the contiguous United States at this time.
Missing Package
If an order has been marked delivered but it has not been received, please contacts us at care@charmonia.com within 24 hours so we can submit a claim. Please note, once a claim with the courier is initiated it can take up to 3-7 business days for us to receive a claim number. If the claim is approved, replacement goods (if available) will be shipped or a refund will be issued. If a claim is rejected by the courier after providing proof of delivery, we cannot provide a replacement or refund.
Kindly note Charmonia is not responsible for stolen packages.
Incorrect Address
Please note that we are not responsible for orders shipped to an incorrect address that we were provided. Make sure to verify your shipping address carefully before placing your order, as it is not possible to redirect orders once shipped.
International Duties & Taxes
FOR INCOMING ORDERS
(U.S. Customers)
Please be aware that we are unable to cover any duties for brands shipping internationally directly to you.
We take care of any duties for orders made within the U.S. that are shipped from brands or designers overseas to us first. Please always be sure to check each individual product page under the 'shipping and delivery' tab beneath the product's description to know where your items will ship from.
Here are some helpful links with up to date tariff and duty information:
2025 Harmonized Tariff Schedule
UPS | Understanding Import Fees
DHL | All You Need to Know About US Import Tax and Duties
FOR OUTGOING ORDERS
(International Customers)
Orders to be shipped from the U.S. to international destinations may be subject to duties and taxes, which are the responsibility of the customer. Duty-free eligibility is determined by local customs. Please consult your local customs authority's website for specific details.
Charmonia is not liable for any delays due to customs clearance or payment approval issues. We do our best to minimize any unnecessary delays.
Have a question? We're happy to help!